Privacy Policy

1. Introduction

Peterborough Flying School Ltd ("we", "our", or "us") operates out of Sibson Aerodrome, Wansford, Peterborough, PE8 6NE. We are committed to protecting and respecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (https://www.peterboroughflyingschool.com/), purchase flight vouchers, book trial flights or training sessions, or otherwise interact with us.

2. Information We Collect

We may collect and process the following categories of personal data:

• Identity and Contact Data: Full name, billing and correspondence addresses, email address, and telephone number.
• Booking and Transaction Data: Details regarding trial flights, pilot training courses, gift vouchers purchased, dates of service, and payment confirmation details (note: credit/debit card numbers are processed securely by our third-party payment gateway and are not stored by us).
• Gift Message Data: Personal messages and recipient names provided when purchasing a flight voucher or gift pack for another person.
• Technical and Usage Data: IP address, browser type and version, time zone setting, operating system, and platform data collected via cookies when you browse our website.
• Communications Data: Records of correspondence when you contact us via email, phone, or online contact forms.

3. Lawful Basis for Processing

We only process your personal data where we have a valid legal basis under UK GDPR, which includes:

• Contract Performance: Processing necessary to fulfil a contract with you, such as issuing flight vouchers, scheduling trial flights, or delivering pilot training services.
• Legal Obligation: Processing necessary to comply with aviation regulations (such as Civil Aviation Authority record-keeping requirements) and financial/tax reporting obligations.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as managing customer relationships, improving our website, ensuring airfield safety, and preventing fraud, provided your rights do not override those interests.
• Consent: Where you have given clear, affirmative consent (e.g., opting in to receive marketing updates or submitting specific enquiries). You may withdraw consent at any time.

4. How We Use Your Data

We use the information we hold about you in the following ways:

• To process and manage your flight voucher purchases and bookings.
• To communicate with you regarding your bookings, weather reschedules, or operational updates.
• To include personalised gift messages on vouchers or physical gift packs at your request.
• To maintain administrative records for our Approved Training Organisation (ATO) compliance and aircraft hire logs.
• To improve our website functionality and user experience.

5. Cookies and Tracking Technologies

Our website operates on the Wix platform and uses cookies to distinguish you from other users, analyse site traffic, and ensure core website functionality. You can set your browser to refuse all or some browser cookies, though doing so may impact certain features of our website.

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. We may share your data with:

• Service Providers: Trusted third-party vendors who assist us in operating our website, processing payments, or delivering physical gift packs (under strict data processing agreements).
• Regulatory and Legal Authorities: Government bodies, law enforcement, or aviation authorities (such as the CAA) when required by law or to ensure aviation safety.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. For instance, customer transaction records and training logs are typically retained for a minimum of 6 years in accordance with UK tax and aviation standards.

8. Your Data Protection Rights

Under UK data protection law, you have rights including:

• The right to access: You can request copies of your personal data.
• The right to rectification: You can ask us to correct inaccurate or incomplete information.
• The right to erasure: You can request the deletion of your personal data under certain circumstances.
• The right to restrict or object to processing: You can object to our processing of your personal data.
• The right to data portability: You can request that we transfer your data to another organisation or directly to you.

To exercise any of these rights, please contact us using the details below.

9. Security Measures

We implement appropriate technical and organisational security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorised way, altered, or disclosed.

10. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to make a complaint, please contact us at: